Build: Agentic & Generative Systems
Agentic Workflow Automation
Task-specific AI agents in production for high-volume workflows — support resolution, invoice matching, claims triage, order exceptions, document processing.
We design and build agents for workflows where volume, rules, and exceptions make humans the bottleneck. Multi-agent orchestration where the task demands it, single well-scoped agents where it does not. Every agent ships with human-in-the-loop controls, decision boundaries, and an evaluation suite that runs before and after every release.
Who it's for
- Operations leaders with a high-volume process and a cost-to-serve target
- Platform owners who need agents to fit their integration and security model
- Risk leaders who need every autonomous action to be bounded and logged
What you get
How it works
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01
Scope
One workflow, a measurable baseline, and the decision boundaries the agent may not cross.
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02
Build
Two-week increments from a thin end-to-end slice to full coverage, with evaluations from day one.
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03
Harden
Red-team, load test, fail-safe paths, and audit trail review.
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04
Operate
Controlled rollout with shadow mode, then graduated autonomy.
Proof
Technical notes
Typical stack: orchestration with explicit state machines rather than free-form loops; tool use via typed, allow-listed functions; event-driven integration with existing systems (queues, webhooks); permission-aware retrieval where the agent needs context; evaluation harness with offline golden sets and online sampling; OpenTelemetry traces per run; cost attribution per agent and per step.